Frequently Asked Questions - Leading Network & Telecommunications Providers - ITS Fibre
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What is ITSFibre?

It's our fibre optic broadband service, offering superfast download speeds of up to 350 Mbps, depending on your package choice. Speeds vary by location.

How does it work?

ITSFibre uses technology known as 'Fibre To The Premises' (or FTTP) which connects telephone exchanges to your own premises using fibre optic links. The faster network is used to deliver far more bandwidth than traditional broadband services.

What does it mean for me?

Much faster speeds, making it more suitable for sharing Internet access in your household. Unlike standard broadband, the distance from your local telephone exchange doesn't determine the speed you can get.

Who can get it?

Our fibre broadband service is available to anyone in a fibre-enabled area. Please contact us for more information on 01603 904047 or email:

What does it cost?

For information on pricing go to our homepage and choose the product you're interested in or call us on 01603 904047 or email:

How long does it take to set up?

If your area is Fibre enabled your new broadband service should be up and running within 2 to 3 weeks after completing an order. We'll email you as soon as possible to confirm the date your service will start. Once you've been notified your service is live, setting up your router takes just a few minutes depending on your set up.

What happens on the go live day?

An engineer will carry out work to connect your premises to the live network. The new fibre router will be with you prior to that day and you will be advised how and when to plug this in. A wireless fibre router is available with all fibre packages. We'll make sure it arrives before or on your go live day.

Will I need a new router?

We will provide you with a suitable router as part of the package. If you'd rather use your own, make sure you check it is compatible. If you want to use a router from another broadband provider? Be aware that many providers lock routers to their network so you may not be able to use it.

How do I report a fault?

To report a fault please contact us by calling 01603 904047 or if you are not offline email, Our network is monitored 24/7 so we are usually aware if there are any issues, and work to resolve any issues as soon as possible.

8 Common items that can interfere with or limit the range of your Wi-Fi router!

1. Microwave Ovens 2. Building construction materials such as Flint walls and Foil Insulation 3. Other wireless networks in your own home 4. Bluetooth devices and access points 5. Your neighbours' Wi-Fi network 6. Baby monitors, walkie-talkies and other radios 7. Water i.e large tanks 8. Any type of TV

6 Top tips to boost your Wi-Fi Connection

1. Keep your wireless router surrounded by open air, away from walls and obstructions to prevent interference and overheating. 2. Place your router in the centre of your house, if possible, so the signal can reach to each corner of the house with ease. 3. If you can eliminate even one wall between your workspace and the router, you can drastically improve performance. 4. Avoid heavy-duty appliances or electronics, since running those in close proximity can impact Wi-Fi performance. 5. If your router has external antennas, orient them vertically to bump up coverage. 6. It can even help to elevate the router - mount it high on the wall, or on the top shelf to get a better signal.

fibre connection to your mobile

Still looking for help?

If you haven’t found the answer to your question then be sure to get in touch with us on 01603 904047 and a friendly member of our team will be happy to help.

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