Local, loyal service

As a local business, we understand the importance of supporting other local businesses and the local community, and we are so proud to be able to offer exceptional IT & network solutions to keep businesses and families connected across the East of England.

 
  
  
 
 
 ITSfibre
  
 84 Google reviews 
 
  
 
 
 
  
  
 
 
 ITSfibre
  
 4.484 Google reviews 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 divyang shah 
 
1 August 2026
 
 
  
 
Very poor service. No customer service available after 5 or on weekends. So there is no way to contact when their service doesn’t work.. having problem every other weekend and often breaks late in the evening. So left without internet for ages.. they can only fix the issues during the week that to in working hours.. you keep on waiting for ages over  the phone and many times it comes engage.. there is no waiting system on their phone as well.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bethany Hale 
 
13 July 2026
 
 
  
 
Internet has been down since 6am. Their website states in an emergency to call during office hours which are 9am-5pm, (which doesn’t allow for out of hours emergency calls) I’ve been calling since 9am and the line is busy. I can’t get through and it’s been an hour since they opened. I can’t even get through to the automated voicemail system. The internet connection is intermittent at best, and the customer service is equally poor with limited to no communication/contactability. Avoid.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nikola Kaniecka 
 
13 July 2026
 
 
  
 
Once again my internet has been down for hours.  I have tried calling them 40 times this morning and the line is always busy.  This is ridiculous that I cannot get through to no one to speak about this issue.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kalen Charles 
 
29 June 2026
 
 
  
 
I had an issue connecting my Eufy doorbell to my Wi-Fi and had already tried every troubleshooting step I could think of. The support I received was excellent throughout and responses were very fast. Although the initial changes and firmware update didn’t resolve the problem, Sam continued investigating and after making some further changes to my router, the doorbell connected successfully. In general very good network provider and hardly any issues with it.

Thanks a lot Sam for your help and seeing the issue through to a resolution. It’s really appreciated!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sharon Eldridge 
 
24 June 2026
 
 
  
 
Had an issue with Internet this morning and called the number provided, spoke.with Jack Burton who was polite and very respectful being I am not techy in any way....he got to the root of the problem and had everything sorted in about 10 minutes. I did not have to wait in a queue for my call to be answered, only probably about 1 minute and unlike my past providers I was not speaking or it didn't sound like a call centre abroad, clear line and no chatter in the background. Very positive experience, something which in the past with other providers has often been very stressful and time consuming. I was back working on PC quickly. Thank you Jack.